Terms...
Ordering:
You
can order by phone, fax, mail, e-mail or from a secure website. Your credit card
will be charged when we process your order. If you order by phone, fax, mail or
e-mail please add all specified information:
Name,
street address, city & zip (postal code)
Item
name, quantity
Credit
card information including billing address, expiration date, and security
code
Telephone Orders: Call us at 1.207.773.9129
Fax order to: 1.207.773.9117
Mail orders to: Casco Bay Gardens, 1776 Broadway, South
Portland, Me 04106 US
E-mail
order to: sales@lbalm.com
Shipping:
Shipping
charges vary considerably upon weight. If you order by phone, fax or
e-mail
we will calculate shipping after we box your order (if ordering through our
website, weight is calculated automatically).
Shipping
charges may vary from the amount indicated by the automatic shipping calculator
since the weight calculated on the website
may
differ from the actual package weight due to the packaging material.
International packages will be mailed insured.
Shipping
in the US:
Within the US, orders are generally shipped using the US Postal Service unless
you specify otherwise.
They
are often cheaper and work well. Please note that UPS does not deliver to PO
boxes so be sure to include a street address.
Also,
let us know if you wish the package insured and shipped with a signature
confirmation.
International
Shipping:
International orders are generally shipped with USPS Global Express Guaranteed
(GXG).With GXG;
the
package can be tracked and will be insured for up to $100 at no extra charge. If
the package is not over 4 pounds (1.8kg) and if you prefer a cheaper
mail
service that does not offer insurance and tracking service, you can choose USPS
Global Priority Mail. Global Priority Mail is an expedited
airmail
letter post service providing fast, reliable and economical delivery. Items
receive priority handling in the US and destination countries
but
is available to only about 50 countries. (Check www.USPS.gov). We cannot take responsibility
for the shipment (i.e. in case of lost packages,
we
will not refund anything and/or re-ship will be at the customer’s expenses).
Customs fees, VAT and sales tax are typically charged by the government
of
your country and must be paid by the customer once the package arrives. We
cannot determine what these fees will be. We recommend that you check
with
your local customs office or post office for more detail on how these charges
are assessed and applied.
Back
Orders: We strive to have all our products in stock and available. However,
since all our items are handmade, it may happen that an item may not be ready to
use.
Please
tell use if you wish to back order this item as we do not automatically back
order.
Return
Policy
Our
products are guaranteed to your satisfaction. Return them within 30 days for a
full refund. If the products are damaged or spilled, please contact us
within
five days of receipt. We will then pay for shipping and reship. If the package
itself is damaged when your receive it, contact UPS or USPS, do not destroy the
packaging.